SHIPPING & REFUNDS
Average Processing Times
1-2 weeks (up to 14 calendar days) for orders to be processed from the date that they are placed.
Orders are not placed into queue to be completed until invoice payment is received
Shipping times are in addition to the 1-3 week processing time
High Volume Processing Times
Up to 3 weeks (up to 21 calendar days) for orders to be processed from the date that they are placed.
Rush Order Fee: $10.00
Order will be received no later than a week (up to 7 calendar days) after final payment is received
Same Day Pick Up Orders
Same Day Pick Up Fee: $15.00
Only applies to products that have less than a day turn-around time
Date Specific Orders
If the order needs to be received by a certain date, please mention this when placing the order.
If the date falls before a 1-2 week (14 calendar day) time frame, there will be no guarantee unless a rush fee is submitted.
All sales are final.
Items Damaged While Shipping
If damage is done in the shipping process:
Send images of damage to:
Owner will file a claim with the shipping carrier and begin the process of correcting the item
Canceled personalized orders will only receive 50% of payment, due to the personalized nature of the item.
Design Services: $10.00
Rush Order: $10.00
Rush Order during high volume time frames: $25.00
Same Day Pick Up*: $15.00
A proof will be sent for all personalized items to confirm before final work takes place.
There can be no edits/updates made after the proof has been confirmed.
Double-check spelling/grammar before submitting requests. Due to the personal nature of the products, we cannot take it upon ourselves to make these types of updates.