SHIPPING & REFUNDS
SHIPPING POLICY
Processing Times
Average Processing Times
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1-2 weeks (up to 14 calendar days) for orders to be processed from the date that they are placed.
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Orders are not placed into queue to be completed until invoice payment is received
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Shipping times are in addition to the 1-3 week processing time
High Volume Processing Times
Up to 3 weeks (up to 21 calendar days) for orders to be processed from the date that they are placed.
Order Types
Rush orders
Rush Order Fee: $10.00
Order will be received no later than a week (up to 7 calendar days) after final payment is received
Same Day Pick Up Orders
Same Day Pick Up Fee: $15.00
Only applies to products that have less than a day turn-around time
Date Specific Orders
If the order needs to be received by a certain date, please mention this when placing the order.
If the date falls before a 1-2 week (14 calendar day) time frame, there will be no guarantee unless a rush fee is submitted.
REFUND POLICY
All sales are final.
Items Damaged While Shipping
If damage is done in the shipping process:
Send images of damage to:
Owner will file a claim with the shipping carrier and begin the process of correcting the item
Cancellations
Canceled personalized orders will only receive 50% of payment, due to the personalized nature of the item.
Fee List
Design Services: $10.00
Rush Order: $10.00
Rush Order during high volume time frames: $25.00
Same Day Pick Up*: $15.00
Personalized Items/Confirmation
A proof will be sent for all personalized items to confirm before final work takes place.
There can be no edits/updates made after the proof has been confirmed.
Double-check spelling/grammar before submitting requests. Due to the personal nature of the products, we cannot take it upon ourselves to make these types of updates.